This post is a follow-up to my previous post, “Breaking Up With Canon.” Please read that post if you want a refresher of my ordeal with Canon’s service center in Costa Mesa and my interactions with the Canon Repair Notification Line and Customer Relations Department.
After expressing my disappointment with their level of service regarding the delay in receiving my repairs and the run around that I got in getting my repaired items back, they did try to make things right and this is what they ended up doing:
- I did not expect or request this but they refunded the cost of all of my repairs.
- They refused to cancel my Canon Gold Membership or refund my membership fee. However, they asked if I needed any Canon accessory.
- I mentioned that I had trouble getting a battery pack for my flash. I tried several places over a few months and no one seemed to have it in stock. After confirming what kind of flash that I had, they shipped me the battery pack that I wanted at no charge.
Canon did go beyond what I had come to expect at this point. I was impressed at Customer Relations sincerely trying to fix what had gone wrong so I could be a happy customer once again. I do appreciate what they did for me.